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FREQUENTLY ASKED QUESTIONS

 

 

 

 

What are your office hours

We are open Monday Friday, 8:00 A.M. to 3:45 P.M.

 

Where are you located? 

Our business address is 9378 S. 650 W., Pendleton.

 

What is your mailing address? 

P.O. Box 59, Pendleton, IN  46064

 

Does the District provide trash pick-up? 

The District only provides Sanitary Sewer Service.  You may want to contact your Local Authority to see what trash services are available.

 

How is my bill calculated? 

Residential customers who are provided water through the Towns of Pendleton and Ingalls pay a base charge of $24.52 (for a standard 5/8-3/4 inch water meter) plus $3.16 per 1,000 gallons of water used.

 Residential customers who have private wells as their water source pay a flat rate of $39.68 per month.

 Commercial customers who are provided water through the Towns of Pendleton and Ingalls pay a base charge based on their meter size plus $3.16 per 1,000 gallons of water used.

Commercial customers who have private wells as their water source pay a flat rate based on the property use.

 

When is my bill due? 

Most months the bill will be due on the 10th of each month.  If the 10th falls on the weekend, the bill will be due on the following Monday.  If the bill is not received post marked by the due date, a 10% penalty will be applied.  After 30 days past due, 1.5% interest will also be added.

 

Where can I pay my bill? 

A payment drop box is located on the North side of our front entrance in the brick wall outside the gate.  Payments will be collected Monday-Friday by 7:30 A.M. 

Payments can be mailed or delivered in person to our Administration Office during normal business hours.

 

What is a sprinkling credit and when is it applied?

(Click for Sprinkling Credit Application in PDF)

During the months of July, August, September and October, the District offers a Sprinkling Credit to all water customers.  The District will calculate a six month average of your water usage and use the result as your consumption for the applicable months.  For example:  if your average usage is 6,000 gallons of water and you use 10,000 gallons of water, you will only be billed for the 6,000 gallons.  Further, if your average is 6,000 gallons and you use 4,000 gallons, you will only be charged for 4,000 gallons.  This adjustment is by Application only.  If you have previously received this credit, you will automatically receive a new Application in the Spring.  If this is your first time to apply for a Sprinkling Credit, contact the Office and an Application will be mailed to you.

How does the sprinkling credit work?

Your FCRWD bill is based off of your water consumption. This is because the water you use that comes down your drains is sent to us to be treated. So we receive all your readings from your water company.

 

In the summer, most of our customers water their lawn/garden. The water being used to do this is not coming to us to be treated. This is where the sprinkling credit comes in. For our established customers, we figure out the average reading and bill for that reading if there is a higher usage. For new customers we use the national average of 5,000 gallons and bill for that reading if there is a higher usage. If there is a lesser reading being billed for, we will bill for that amount instead of the average.

 

 

Example

 

 

∙Average is 5,000 gallons.

∙Usage for month is 10,000 gallons.

∙You will be billed for the 5,000 instead of the 10,000 gallons.

 

 

∙Average is 5,000 gallons.

∙Usage for month is 2,000 gallons.

∙You will be billed for the 2,000 gallons due to the fact it is less than the average set for the sprinkling months.

 

What is a New Lawn Credit and when is it applied?

(Click for lawn credit application in PDF)

During the months of May, June, July, August, September, October and November, the District offers a New Lawn Credit to those water customers who are extensively watering their lawns due to new sodding or seeding.  Contact the Office for an Application.

 

Can I pay my bill online, by phone or with credit/debit card?

Yes. You can pay online or by phone using a Visa or MasterCard. When using our online program please be sure to enter all the numbers of your account number including the numbers before the dash and after the decimal point. You do not need to enter the dash or decimal point when entering your account number.

 

Can the District do Automatic Deductions from my Checking or Savings Account?

(Click for Electronic Deduction Form in PDF)

Yes, we have this service available.  The form for auto debit is available to download from our Website, or you may call our office to have one mailed to you.  You will need to fill out the form and mail it to us along with a blank voided check.  After receiving the form, we will start deducting from your account the next billing cycle.  You will still get a bill every month and it will state that your bill will be deducted on the due date.

 

If I chose to mail my bill, do you have pay envelopes?

 Yes, Pre-addressed envelopes are available upon request.

 

How does one become a Board Member of Fall Creek Regional Waste District?

 The District has a nine member Board of Trustees appointed by the Town Boards of Pendleton and Ingalls, and the Trustees of Fall Creek, Green and Adams Township, as well as the State of Indiana/Department of Corrections.

 

Do you have monthly Board Meetings?

 The Board meets the third Thursday of each month starting at 7:00 P.M.  The meetings are held in the Administration Building located at 9378 S 650 W, Pendleton.